Not all logistics providers are the same and if you read the various opinion pieces by disgruntled customers on the Internet, this is clear to see. Customers want an excellent customer experience but unfortunately they do not get this every single time. One issue that many customers have is not knowing when their item is arriving exactly. When they check online, they will see a message that the package is ‘out for delivery’, but that’s about all they know. It doesn’t tell the customer what time of the day that the item will arrive and so they end up sitting around all day for an item that might not even be delivered. This causes customers to get extremely angry and frustrated and it ruins their buying experience.
Customers expect transparency like they already receive from TecDis and who can blame them? Final mile delivery identifies the problems that happen with delivery services and they create opportunities to make sure that the customer receives their item in a timely fashion. As a business, you need to make sure that you use a company such as the one mentioned before, because if you don’t offer an effective delivery service then your customers will take their business elsewhere. Once you experience effective final mile logistics, it lowers the risk of anything negative happening to the package while it is on its way and the customer will receive it when they expect it. If you’re still not sold on the many benefits of final mile logistics, then maybe the following can help to educate you.
* Better customer service – If you are starting your own business, then good business nowadays is all about providing excellent customer service and so the more information that you can provide the customer about their delivery, the happier that they are going to be. This will lead to much improved customer service levels and from this will come many positive reviews and that can only help your business to expand its customer base and to sell more.
*Higher profits – It follows that if you provide a delivery service that is second to none, then the word is going to get around that you not only provide an excellent product, but that you make sure that it gets to customers in a timely fashion. This will definitely create new opportunities for more revenue and you might even consider including white glove delivery services as well.
* Better accountability – Technology is the cornerstone of any delivery service and it is used effectively in final mile delivery. It allows the company to manage their operations in a much more comprehensive and clear way and this will lead to increased accountability in the event of damage or theft. All of this helps to improve your overall customer service and your brand. Obviously, health and safety is taken very seriously in the final delivery process.
With the right final mile delivery service and the right logistics company behind you, your business cannot fail to be a success now, and in the future.